Spa Etiquette



It is recommended that you make reservations in advance. We advise that you arrive at least 15 minutes prior to your appointment to adequately prepare for your Serenity Spa experience. Appointments begin promptly at the scheduled time. Should you arrive late, your appointment is subject to be shortened to facilitate the following appointment.


Please arrive suitably attired – no bare backs or bare feet allowed. Please refrain from bringing valuables to the spa as Serenity Spa will not be held liable for any missing items.

The Spa Environment

At Serenity Spa we strive to promote a relaxing and therapeutic atmosphere to you from the moment you arrive until you leave. To ensure that each guest benefits from this peaceful and serene environment, we ask that all Spa users respect the other guests’ rights to privacy and refrain from smoking and using mobile phones throughout the Spa.

Cancellation Policy

Cancellations are accepted up to 4 hours prior to the start of your appointment without incurring a charge. Without this notification you are charged 50% of the treatment price. If you fail to show up for your treatment, you will be charged in full.

Health Conditions

Please advise the receptionist at the time of booking if you have any health conditions, allergies, or injuries which could affect your choice of treatment. We can ensure your safety and enjoyment. Clear communication with your therapist ensures your satisfaction and enables them to tailor the treatment to your needs.

Age Requirements

We do cater to children between the ages of 8-15 once supervised by an adult. Body treatments and facials are however only available for persons over the age of 16.

Gift Vouchers

Gift vouchers can be prepared according to the specific requests. To order, please contact our spa concierge.