Covid-19 Protocols

IMPORTANT UPDATE

Effective January 4, 2021, until further notice, the Ministry of Health has mandated that all guests in quarantine (blue wristbands) are to remain in their rooms until their 2nd COVID-19 PCR test is complete and their results have been returned. 

WHAT TO EXPECT 

  •  All guests are expected to adhere to the protocols of the Crane Confidence Programme including the wearing of face masks and colour-coded wristbands.
  • Each guest room is thoroughly cleaned and sanitized pre-arrival, under the Crane Confidence Programme.
  • Daily housekeeping service will be provided to suites occupied by wearers of green wristbands only. Note, suites occupied by wearers of other coloured wristbands will not receive housekeeping service however additional linen can be supplied on request by dialling Ext. “0” or “6545”.
  • For ongoing mosquito prevention, fogging occurs throughout the resort on Tuesdays and Fridays between 5:00 PM – 6:30 PM. The fog is harmless to you and we kindly ask that you open your room to allow the fog to enter.

WHAT WE ASK OF YOU 

The Crane is ideal for physical distancing, and you must continue to observe this as per Government directives. 

You will be required to wear face coverings for movement around all public areas of the resort. Masks may be removed while swimming, sitting in a lounge chair socially distancing from others or while dining in a restaurant.